Cookies Policy

This Cookies Policy explains how Rich Casino uses cookies and similar technologies when you visit or use its website. It describes what cookies are, why they may be used, the types of information they can collect, and the choices available to you. This policy should be read together with our Privacy Policy and Terms and Conditions.

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1. What are cookies?

Cookies are small text files that a website may store on your computer, mobile phone, tablet or another internet-connected device. They help a website remember information about your visit and recognise your device when you return. Cookies are commonly used across the internet and do not usually contain information that directly identifies you, such as your full name or contact details.

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Some cookies are placed by the website you are visiting. These are often called first-party cookies. Other cookies may be placed by service providers that support website functions, security, analytics, advertising or other services. These are known as third-party cookies. The use of third-party cookies may be subject to the relevant provider’s own privacy policy and terms.

We may also use similar technologies, including pixels, tags, scripts, local storage and device identifiers. For simplicity, this policy refers to cookies and similar technologies together as cookies. The technologies used may vary depending on the website features available, your device and your consent choices.

How cookies work

A cookie can be either a session cookie or a persistent cookie. Session cookies are temporary and are normally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. A cookie may help us remember your preferences, maintain a secure session, understand how visitors use the website or provide information that supports website performance.

2. Why we use cookies

Rich Casino may use cookies for several legitimate business and operational purposes. The specific cookies in use may change as the website, services and security requirements develop. Cookies may be used to provide, maintain and improve the website, while helping us deliver a more consistent and reliable experience.

Essential operation: to enable core website functions, page navigation, account access, session management and other features required for the website to work.
Security and fraud prevention: to help protect accounts, identify unusual activity, support authentication and reduce the risk of unauthorised access, abuse or fraudulent behaviour.
Preferences: to remember choices such as language, region, display settings and cookie preferences, so that you do not need to enter them each time you visit.
Performance and analytics: to understand how visitors use the website, identify errors, monitor performance and improve content, navigation and functionality.
Customer support: to help us understand technical issues and provide more relevant assistance when you use available support features.
Marketing and advertising: where permitted and where appropriate consent has been provided, to measure campaigns, understand interactions with promotional content and help make marketing more relevant.
Responsible gambling support: to support website controls, account features and communications that may assist a safer and more informed gambling experience.

Cookies do not change the outcome of games or determine whether a wager wins or loses. They are used for website, security, measurement and service purposes. We do not rely on cookies as a replacement for identity checks, account security requirements or other controls that may apply to online gambling services.

Legal bases and consent

Depending on the purpose of a cookie and the circumstances in which it is used, we may rely on consent, a legitimate business purpose, the need to provide a service you request, or another lawful basis available under applicable privacy and electronic communications laws. Where consent is required, non-essential cookies will be used in accordance with your choices.

3. Types of cookies we may use

The following categories describe the main types of cookies that may be used on the Rich Casino website. A single cookie may support more than one function, and the name, provider and expiry period of a cookie may vary.

Strictly necessary cookies

These cookies are needed for essential website functions. They may support secure login, account sessions, navigation, load balancing, fraud prevention, age or location-related controls, and the operation of cookie preference settings. Because the website may not function properly without them, these cookies generally cannot be switched off through standard preference tools. You may be able to block them through your browser, but doing so may prevent parts of the website from working.

Functional cookies

Functional cookies allow the website to remember choices and provide enhanced features. They may remember settings, help display relevant content or make the website easier to use. If you do not accept these cookies, some preferences may not be saved and certain features may operate in a more basic way.

Analytics and performance cookies

Analytics cookies provide information about how visitors interact with the website. For example, they may help show which pages are visited, whether a page loads correctly, how visitors move through the website and where technical problems occur. We use this type of information in aggregated or otherwise appropriate forms to assess performance and improve the website.

Advertising and measurement cookies

Advertising or measurement cookies may help us understand the effectiveness of promotional activity and limit repeated advertising. They may also help show content that is more relevant to your interests. These cookies may involve third-party platforms. They will be used only where permitted by applicable law and in accordance with your consent choices where consent is required.

4. Your choices and managing cookies

When you first visit the website, you may be shown a cookie notice or preference tool. This tool may allow you to accept or reject non-essential cookies, select categories of cookies, or change your preferences later. Your available choices may depend on the device, browser, location and services you use.

Use the cookie preference tool on the website, where available, to review or change your selected settings.
Adjust your browser settings to block, delete or restrict cookies. Most browsers provide controls for accepting cookies, removing stored cookies and receiving alerts before a cookie is placed.
Use device settings to manage tracking, permissions and storage for websites and applications.
Opt out of certain third-party advertising or analytics services by using the choices provided by those providers, where available.
Clear stored cookies and revisit the website if you want to make a new selection after changing your browser or device settings.

Blocking or deleting cookies may affect your experience. Essential security, account or session features may stop working, preferences may not be retained, and pages or services may not operate as intended. Choosing not to accept analytics or advertising cookies should not normally prevent access to essential website functions, although the website may provide less personalised content.

Do Not Track and similar signals

Some browsers and devices offer Do Not Track or similar settings. Because there is no consistent industry standard for responding to these signals, the website may not respond to every such setting. You can still use the available cookie preference controls and browser settings to manage cookies.

5. Third parties, data retention and updates

We may work with carefully selected service providers that process information on our behalf or provide services used by the website. These providers may use cookies or similar technologies for hosting, security, analytics, customer support, marketing measurement or other operational purposes. Their access should be limited to what is reasonably required for the relevant service, and they may be subject to contractual, legal or technical safeguards.

Information collected through cookies may be combined with other information we hold about your device, browser, account or website activity where permitted and necessary for the stated purpose. We take reasonable steps to protect information against misuse, interference, loss and unauthorised access. Retention periods vary according to the type and purpose of the cookie, operational requirements and applicable legal obligations.

Cookies may be used to collect technical information such as your IP address, browser type, operating system, device type, approximate location, pages visited, links selected, session times and interactions with website features. The information collected will depend on the cookie and your settings. Further information about the handling of personal information, including applicable rights and how to make a privacy enquiry, is available in our Privacy Policy.

We may update this Cookies Policy when our technology, services, legal obligations or practices change. The updated version will be made available on this page, with the revised date shown where appropriate. You should review the policy periodically. Continued use of the website after an update may be subject to the updated policy, while any consent requirement will continue to be managed through the available preference controls.

Questions and complaints

If you have a question, concern or complaint about cookies or the handling of information through the website, please use the support or contact options made available on the Rich Casino website. We may need enough information to understand and assess your enquiry. You may also have rights to contact the relevant Australian privacy authority or another applicable regulator, subject to the circumstances of your complaint.