Responsible Gaming

Problem gambling can affect people in different ways and may develop gradually. It is important to pay attention to changes in your behaviour, mood, relationships and finances. Experiencing one sign does not necessarily mean you have a gambling problem, but several signs may indicate that you should take a break and seek support.

• Spending more time or money gambling than you originally planned.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Chasing losses by returning to gamble more or placing larger wagers.
• Borrowing money, selling belongings or missing payments to fund gambling.
• Hiding gambling activity, losses or account use from family or friends.
• Arguing with people close to you because of gambling.
• Neglecting work, study, personal responsibilities or social activities.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Trying to cut back or stop but finding it difficult to do so.
• Feeling guilt, shame or anxiety after gambling.

If any of these signs feel familiar, consider stopping play and speaking with someone you trust. You do not need to wait for a serious financial or personal problem before asking for help. Early support can make it easier to regain control.

If gambling is affecting your finances, relationships, work, study or wellbeing, confidential professional support may be available through gambling-help services in Australia. These services can provide information, counselling and practical guidance for people who gamble and for family members or friends affected by gambling. You can also speak with a qualified health professional or financial counsellor.

When looking for support, choose an established service that is appropriate for your location and circumstances. If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, seek urgent assistance through local emergency services or a suitable crisis support service. You should not manage a serious crisis alone.

Family members and friends can also be affected by someone else’s gambling. If you are concerned about another person, approach them calmly and focus on the behaviour and its effects rather than blame. Encourage them to seek professional help, protect shared finances where appropriate and obtain independent support for yourself.

Underage and third-party access

Gambling is for adults who meet the applicable age and eligibility requirements. Keep your account credentials private and do not allow another person, including a minor, to use your account. Use suitable device, payment and account security measures to reduce the risk of unauthorised access. If you believe someone else has accessed your account, stop using it and report the concern through the website support process.

Our approach

Rich Casino aims to provide clear responsible gaming information and encourage informed choices. We may apply account checks, restrictions or other protective measures where required by applicable rules or where account activity raises concerns. Responsible gaming tools and procedures can differ depending on the account, service and applicable requirements. Please review the relevant account information and website terms for details of the options available to you.

If you are unsure whether gambling is suitable for you, do not gamble until you have considered your circumstances and obtained appropriate advice. Making a plan before you play, observing your behaviour and asking for help early are practical steps towards keeping gambling safe, controlled and enjoyable.