Privacy Policy

Personal information is used to provide, administer and protect the website and its services. We seek to use information for appropriate purposes and to limit access to people and service providers who need it to perform their responsibilities.

• To create, maintain and manage your player account.
• To process deposits, withdrawals, wagers and other account transactions.
• To confirm identity, age, eligibility and ownership of an account or payment method.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To detect, investigate and prevent suspicious, unauthorised or harmful activity.
• To provide customer support, respond to questions and resolve complaints or technical problems.
• To communicate with you about your account, transactions, security, service updates and important changes.
• To meet legal, regulatory, compliance, record-keeping and responsible gambling obligations.
• To monitor, test and improve website performance, functionality, safety and accessibility.
• To understand general usage trends and develop or improve products and services.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

Some information is necessary for us to provide an account or complete required checks. If you do not provide information that is reasonably required, we may be unable to open or maintain an account, process a transaction, respond to a request or provide particular services. We may combine information collected from different sources where this is necessary for security, verification, service administration or legal compliance.

Sharing information

Information may be shared with carefully selected service providers that help operate the website, including providers of payment processing, identity verification, fraud prevention, hosting, technology, customer support, communications, analytics and security services. These providers are expected to handle information for relevant business purposes and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or misuse; to enforce applicable terms; to respond to lawful requests; or to meet legal and compliance obligations. If business operations or services change, information may be transferred as part of that change, subject to appropriate privacy protections.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. You may ask for access to information associated with your account, request correction of information that is inaccurate or incomplete, or ask for deletion of your data where there is no continuing lawful or operational reason to retain it.

You may also withdraw consent to marketing communications at any time. You can usually use the unsubscribe option included in a marketing message or contact us directly. Withdrawing marketing consent does not necessarily stop essential service communications, such as messages about account security, transactions, verification, responsible gambling or important changes to the website.

How to make a data request

To exercise your data rights, including requesting access, correction or deletion, or withdrawing consent to marketing, contact support@rich-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. For security, we may need to verify your identity before responding. We may ask for additional information where necessary to protect your account and prevent unauthorised requests.

We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements and the complexity of the request. A request may be limited or refused where information must be retained, disclosure would affect another person’s privacy, processing is required for security or legal reasons, or another lawful exception applies. If deletion is requested but records must be kept, those records will remain stored only for the required purpose and period.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website and will apply from the date shown with the updated policy, where provided. We encourage players to review this page occasionally so they remain aware of how information may be handled.