Rich Casino Terms & Conditions

You may generally have only one personal account unless Rich Casino expressly agrees otherwise. Your account must be registered in your own name and used only for your personal participation. You must not sell, transfer, lend or otherwise provide access to your account. Any activity completed through your account may be treated as activity completed by you unless you have promptly reported unauthorised use.

To meet legal and operational obligations, Rich Casino may ask you to provide documents or other information. This may include information used to verify your identity, age, residential location, payment method, source of funds or transaction history. Verification requests must be answered within the period stated in the request. If information cannot be verified, access to deposits, games or withdrawals may be delayed, restricted or refused.

You are responsible for ensuring that the information entered into your account and payment instructions is correct. Rich Casino is not responsible for a loss caused by inaccurate information supplied by you, except where liability cannot lawfully be excluded. You should review account activity and contact the relevant support channel as soon as possible if you identify an error or transaction that you do not recognise.

The website may be changed, updated, suspended or withdrawn at any time. Games, features and content may not always be available, and technical interruptions can occur. Rich Casino will take reasonable steps to maintain the service, but does not guarantee uninterrupted availability, compatibility with every device or that the website will always be free from errors.

• Do not attempt to bypass security, geolocation or account controls.
• Do not copy, reproduce, modify or commercially exploit website content without permission.
• Do not upload or transmit malicious code, harmful material or content that infringes another person's rights.
• Do not use automated tools to access, monitor or interact with the website unless expressly permitted.
• Do not engage in behaviour that threatens, abuses or harasses staff, service providers or other users.

Promotions, bonuses, rewards and competitions may have separate terms, including eligibility rules, expiry dates, wagering or participation requirements, game restrictions, maximum values and withdrawal conditions. Those terms will be displayed with the relevant offer. You should read them before opting in. If you do not meet an offer's requirements, the benefit may be cancelled or withheld.

Rich Casino may amend, withdraw or decline a promotion where it is necessary to correct an error, prevent abuse, comply with a legal requirement or protect the integrity of the offer. A promotion must not be used in a way that is misleading, unfair, automated or inconsistent with its stated conditions. Only one person may claim an offer unless the offer expressly says otherwise.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday expenses. Do not gamble when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

• Use available deposit, time, loss or session controls where offered.
• Consider taking a break or requesting account closure if gambling is no longer enjoyable or controlled.
• Do not chase losses or borrow money to gamble.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about someone else's gambling, encourage them to seek professional help.

You may request a restriction, break or closure of your account through the available account or support process. A request may be subject to identity checks and may not cancel transactions or obligations that were already completed. You should not attempt to create a new account to avoid a restriction or closure.

Privacy, liability and changes

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. By using the website, you acknowledge that electronic communications, records and account data may be used to operate the services, meet legal obligations, prevent fraud and manage security, as described in the relevant privacy information.

To the extent permitted by law, Rich Casino is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, device problems, payment-provider interruptions, malicious activity or internet outages. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.

These Terms & Conditions may be updated from time to time. The current version will be made available on the website, with the effective date or other notice where appropriate. Continued use after an update takes effect may constitute acceptance of the revised terms. If you do not agree with a change, you should stop using the services and follow the available account-closure process.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that it has been waived. Questions, complaints and requests about these terms should be submitted through the contact or support options made available on the Rich Casino website.